Privacy Policy

Privacy Policy

This Privacy Policy is provided to serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this policy carefully to understand how Evergreen Animal Hospital collects, uses, protects, and handles your information.

Who We Are

Our website address is: https://eahvancouver.com
Evergreen Animal Hospital (“we,” “us,” or “our”) is a veterinary medical practice located in Washington State.

What Personal Information Do We Collect?

When visiting, registering, or submitting information on our website, you may be asked to provide:

Name
Email address
Phone number (including mobile number)
Pet and veterinary-related information
Appointment requests or inquiries
Feedback, reviews, or survey responses
Other details necessary to provide veterinary services or respond to inquiries

We do not request or store credit card information through this website.

When Do We Collect Information?

We will collect information from you when you:

Fill out a form
Request an appointment
Submit a contact request or inquiry
Communicate with us via email, phone, or text message
Use certain features of our website

How Do We Use Your Information?

We may use the information we collect to:

Schedule and confirm appointments
Send appointment reminders and pet care reminders
Respond to inquiries and follow up after correspondence, as well as real-time text messages
Request ratings or reviews of our services
Improve our website, services, and client experience
Communicate important clinic updates or service-related information

How Do We Protect Your Information?

Your personal information is stored behind secured networks and is accessible only by authorized personnel who are required to keep the information confidential. We implement a variety of security measures to maintain the safety of your personal information, including:

Secure Socket Layer (SSL) technology
Regular malware scanning
Limited access controls

We only provide information and services through our website and do not process payments online.

Do We Use Cookies?

Yes. Cookies are small files transferred to your device that allow our systems to recognize your browser and remember certain information.

We use cookies to:

Understand and save user preferences
Compile aggregate data about site traffic and site interaction
Support analytics and advertising efforts

You can choose to disable cookies through your browser settings. If cookies are disabled, some features of the site may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. We may share information with trusted service providers who assist us in operating our website, analytics, spam detection, or messaging services, subject to confidentiality obligations.

We may work with trusted third parties, including analytics providers, advertising partners, marketing vendors, and technology service providers, to help operate our website, improve services, and deliver relevant content.

We may disclose the personal information we collect to vendors and service providers who perform functions on our behalf. These functions may include IT and website hosting, payment processing, product shipment and order fulfillment facilitation, email delivery, vendors who assist in the management and delivery of SMS messages, customer support services, data storage, data analytics, auditing, consulting, and legal services.

Third-Party Links

Our site may contain links to third-party websites or features, including third-party connections or integrated services, which are not operated or maintained by us. We are not responsible for the privacy practices of third-party websites. We are not responsible for the information practices of third-party, including their collection, use and disclosure of your personal information. We encourage you to review the privacy policies and terms for any third-party websites or using their features or services.

Google Analytics & Advertising

We use Google Analytics to understand how visitors interact with our website and Google AdSense to display advertisements.

Google Analytics: Collects first-party cookies and data related to your device/browser, IP address, and on-site activities to measure traffic and usage trends. You can prevent your data from being used by Google Analytics by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).
Google AdSense: Uses third-party cookies and advertising identifiers to serve ads based on your previous visits to this website or other websites across the web. You can manage or opt out of personalized advertising by visiting [Google Ad Settings](https://adssettings.google.com) or [AboutAds.info](https://www.aboutads.info).

Do Not Track & Global Privacy Control
Our website respects user privacy preferences. Depending on your region and browser configuration, non-essential cookies and tracking scripts (including analytics and ad tags) are blocked by default until you grant consent via our cookie preferences banner.

Children’s Information (COPPA)

We do not knowingly collect personal information from children under the age of 13 and do not specifically market to children under 13.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

Evergreen Animal Hospital
Phone: (360) 574-6847
Email: info@eahvancouver.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Hospital Policies: